7 years
Mixers and systems
Guarantee FILARETE for all types of mixers and installation systems.
Warranty and returns
Warranty and returns
FILARETE · Service and support
Guarantee
and return
We create plumbing fixtures for everyday use and are confident in the quality of our products. FILARETE That's why we offer an official warranty and a clear service process.
7 years warranty
Official support
Service FILARETE
1 year
Accessories
Warranty support for accessories FILARETE in accordance with the established operating conditions.
7 days
Returning an online order
For goods of proper quality, purchased remotely, subject to the conditions stipulated by law.
Guarantee FILARETE
Confidence in quality for years to come
Each product undergoes quality control. Warranty service is provided to the end consumer in accordance with the terms FILARETE and the legislation of the Russian Federation.
7 years
mixers of all types and installation systems FILARETE
1 year
accessories FILARETE
To maintain your warranty, it is important:
- Perform installation in accordance with the manufacturer's instructions.
- Observe the recommended operating conditions of the product.
- Do not use abrasive or aggressive cleaning agents.
- Use a functioning water supply system.
- It is recommended to install coarse water filters for faucets.
- Retain documents related to the purchase and the product, if provided.
Warranty terms and conditions may vary for commercial or other intensive use. For more information, please contact customer support. FILARETE.
Restrictions
What is not covered by the warranty
The warranty is valid subject to compliance with the rules for installation, operation and maintenance of the product.
01
Incorrect installation
Damage and malfunctions resulting from incorrect installation, connection, or independent modification of the structure.
02
Improper care
Damage to the coating due to the use of abrasive, acidic, alkaline or other aggressive agents.
03
Water quality
Contamination and malfunctions caused by impurities, scale, sand and other contaminants in the water supply system.
04
Mechanical damage
Damage that occurs after the goods are handed over to the buyer due to impacts, falls, improper transportation or operation.
05
Unauthorized repairs
Intervention or repair of the product by persons who do not have the appropriate authority.
06
Force majeure
Damage due to utility network failures, emergencies and other external influences.
Important
Warranty terms FILARETE do not limit the consumer's rights provided by the current legislation of the Russian Federation.
Returns and exchanges
Simple and clear order
For online orders, the rules for distance selling of goods and the Law of the Russian Federation "On the Protection of Consumer Rights" apply.
The product has not been used
To return a product of proper quality, its presentation and consumer properties must be preserved.
The complete set has been preserved
Please return the product along with all components and documentation included in the package.
7 days after receipt
When purchasing remotely, the consumer has the right to refuse a product of proper quality within the time period established by law.
Refund
The return is made in accordance with the procedure established by law after receiving the corresponding request from the buyer.
How to apply
4 steps to solve the issue
Contact us
Call support or send an email.
Provide details
Please provide your order number, product part number and a brief description of the situation.
Attach a photo
If there is a defect, please attach photos or videos that will help you quickly determine the cause.
Get the solution
Specialist FILARETE will inform you of the further procedure for warranty service, exchange or return.
Product of inadequate quality
If a defect is detected
If you discover damage, inconsistency in the package, or other defects upon receipt of the goods, we recommend that you record them upon receipt and contact customer support. FILARETE.
- Please check the appearance of the product upon receipt.
- Check that the model, color and configuration match your order.
- If the packaging is damaged, inspect the product before completing acceptance.
- Take photographs of any damage or defects you find.
- Please forward the information to support FILARETE.
Important to know
Conditions for returning goods of good quality
Product appearance
The product must retain its marketable appearance and consumer properties. Signs of use may be grounds for refusing to return a product of proper quality.
Confirmation of purchase
It's advisable to retain proof of purchase. However, the absence of a sales receipt or cash register receipt does not, in itself, deprive the consumer of the opportunity to confirm the purchase by other means provided by law.
Custom order
For goods of proper quality with individually defined properties, special restrictions provided by law apply.
Return costs
When refusing a quality product purchased remotely, the seller may be charged the legally required costs for shipping the returned product from the buyer.
Help Desk FILARETE
Need help with a warranty or return?
Contact us — We will help you determine the next steps and prepare the necessary documents.
The information on this page is for reference only and does not limit consumer rights established by Russian Federation law. For relations with individuals, the provisions of the Law of the Russian Federation "On the Protection of Consumer Rights" and other applicable regulations apply.