Public offer for individuals

1. General Provisions

1.1. This document is a public offer of the Individual Entrepreneur Norayr Grantovich Pogosyan, hereinafter referred to as the "Seller", and contains the basic terms and conditions for the sale of goods to individuals through the online store. FILARETE.shop.

1.2. This offer is drawn up in accordance with the Civil Code of the Russian Federation, the Law of the Russian Federation "On the Protection of Consumer Rights", the Rules for the Sale of Goods under a Retail Sale Agreement and other applicable regulatory legal acts of the Russian Federation.

1.3. The Buyer is a legally competent individual who purchases goods primarily for personal, family, household and other needs not related to entrepreneurial activity.

1.4. By placing an order on the website, the Buyer confirms that they have read this offer, understand its terms, and accept the terms of sale of the product.

1.5. The Seller reserves the right to amend this offer. The new version applies to orders placed after its publication on the website, unless otherwise provided by Russian Federation law.

2. Subject of the agreement

2.1. The Seller undertakes to transfer the selected goods to the Buyer, and the Buyer undertakes to accept and pay for the goods in accordance with the terms of this offer and the order placed.

2.2. The name, characteristics, configuration, price, color, dimensions and other information about the product are indicated on the corresponding product page on the website. FILARETE.shop.

2.3. Product photographs are provided for informational purposes only. The product color on the Buyer's device screen may differ slightly from the actual color due to color rendering characteristics of the monitor, display, and lighting.

2.4. The product's configuration and technical specifications are determined by the information provided on the product page, packaging, and in the manufacturer's documentation.

3. Placing an order and concluding a contract

3.1. The order is placed by the Buyer through the online store functionality. FILARETE.shop.

3.2. When placing an order, the Buyer provides the information necessary to fulfill the order, including name, telephone number, email address, delivery address and other necessary information.

3.3. The Buyer is responsible for the accuracy of the data provided by him.

3.4. After placing an order, the Buyer is provided with an order confirmation containing the order number or other identifier that allows the order to be identified and information about its terms and conditions to be obtained.

3.5. If, after placing an order, it becomes apparent that the selected item is out of stock or that additional information is required to fulfill the order, the Seller will contact the Buyer to clarify possible order fulfillment options.

4. Product price

4.1. The price of each product is indicated on the website. FILARETE.shop in Russian rubles.

4.2. The Seller has the right to change prices for goods until the Buyer places an order.

4.3. The price of a product in an already placed order cannot be changed unilaterally, except in cases of obvious technical error or other cases expressly provided for by law.

4.4. Delivery costs may not be included in the product price and may be calculated separately depending on the region, delivery method, weight, dimensions, and other conditions.

4.5. The final order cost is displayed when placing the order or communicated to the Buyer before payment if the delivery cost requires individual calculation.

5. Payment

5.1. Available payment methods are indicated on the website. FILARETE.shop when placing an order.

5.2. Payment can be made by bank card, bank transfer or other method available on the website.

5.3. In case of non-cash payment, the Buyer’s obligation to pay is considered fulfilled upon receipt of funds in the manner prescribed by the selected payment method.

5.4. In cases stipulated by the legislation of the Russian Federation, the Buyer shall be provided with a cash receipt in electronic and/or other form established by law.

6. Delivery of goods

6.1. Delivery methods, terms, and costs are indicated on the website or agreed upon with the Buyer when placing an order.

6.2. Delivery time depends on product availability, the Buyer's region, the selected transport company, and the delivery method.

6.3. The goods are handed over to the Buyer at the address specified by him or at the agreed pick-up point.

6.4. Upon receipt of the goods, the Buyer has the right to check the number of packages, the condition of the packaging, the conformity of the goods with the order, and the absence of obvious external damage.

6.5. If damage to the packaging or goods is discovered during delivery, it is recommended that the damage be documented with photographs and, together with a representative of the transport service, a corresponding report be drawn up, if such an opportunity is provided.

6.6. If delivery was made within the agreed time period, but the goods were not handed over to the Buyer for reasons beyond the Buyer's control, re-delivery will be made at a new agreed time and may be subject to additional payment by the Buyer.

7. Acceptance of goods

7.1. Upon receipt of the order, the Buyer is advised to verify that the name and quantity of the goods correspond to the order placed.

7.2. If defects in the goods are discovered after receipt, the Buyer has the right to make claims provided for by the legislation of the Russian Federation on consumer protection.

7.3. Signing documents confirming the receipt of the goods without any comments confirms the transfer of the goods to the Buyer, but does not limit the Buyer's rights provided by law with respect to hidden defects of the goods.

8. Return of goods of proper quality

8.1. Return of goods of proper quality is possible provided that their presentation and consumer properties are preserved.

8.2. The Buyer is advised to keep the packaging, accessories, documentation, and other items supplied with the product.

8.3. The absence of a cash register receipt or sales receipt does not in itself deprive the Buyer of the opportunity to refer to other evidence of the purchase of goods from the Seller.

8.4. The Buyer has no right to refuse a product of proper quality that has individually defined properties if such a product can be used exclusively by the Buyer who purchases it.

8.5. The costs of delivery of goods of proper quality from the Buyer to the Seller upon return shall be borne by the Buyer, unless otherwise provided by the legislation of the Russian Federation or separately agreed upon by the parties.

8.6. The funds for the returned goods will be returned to the Buyer no later than 10 days from the date of the corresponding request, with the exception of the Seller's expenses for the delivery of the returned goods from the Buyer, when such deduction is permitted by law.

9. Product of inadequate quality

9.1. In the event that defects in the goods are discovered, the Buyer has the right to make claims to the Seller as provided for by the Law of the Russian Federation "On the Protection of Consumer Rights".

9.2. Depending on the circumstances and legal requirements, the Buyer may demand a replacement of the product, a proportionate reduction in the purchase price, free elimination of defects, reimbursement of the costs of eliminating them, or refuse to perform the contract and demand a refund of the funds paid.

9.3. In cases stipulated by law, the Seller has the right to conduct a quality check of the goods and, if a dispute arises regarding the causes of the defect, an expert examination of the goods.

9.4. The costs associated with the return of goods of inadequate quality, in cases provided for by law, shall be borne by the Seller.

10. Warranty

10.1. The warranty period for a specific product is indicated on the product page, in the warranty card, technical documentation, or other documents accompanying the product.

10.2. If the manufacturer or the Seller has established a warranty period, the Buyer's claims shall be considered in the manner and within the timeframes established by the legislation of the Russian Federation.

10.3. The warranty does not cover damage resulting from improper installation, operation in violation of the instructions, mechanical damage, improper maintenance, or other circumstances, if the presence of such grounds relieves the Seller or the manufacturer from liability in accordance with the law.

10.4. Installation of plumbing equipment is recommended to be carried out by qualified specialists in compliance with the manufacturer's instructions and applicable technical requirements.

11. Rights and obligations of the Buyer

11.1. The Buyer is obliged to provide reliable information necessary for placing and fulfilling the order.

11.2. The Buyer is obligated to accept and pay for the goods in accordance with the terms of the placed order, except in cases where the Buyer has the right to refuse the goods in accordance with the law.

11.3. The Buyer has the right to receive necessary and reliable information about the product, its main characteristics, price, warranty, payment and delivery methods.

12. Rights and obligations of the Seller

12.1. The Seller is obliged to provide the Buyer with the necessary information about the product and the terms of its purchase to the extent stipulated by the legislation of the Russian Federation.

12.2. The Seller is obliged to transfer to the Buyer goods that comply with the placed order and legal requirements.

12.3. The seller has the right to engage third parties, including courier services and transport companies, to fulfill its obligations.

13. Personal data

13.1. When placing an order, the Buyer provides the information necessary for the Seller to conclude and execute the contract, deliver the goods, make payments, and provide feedback.

13.2. The processing of personal data is carried out in accordance with the legislation of the Russian Federation and the Personal Data Processing Policy posted on the website. FILARETE.shop.

13.3. Personal data may be transferred to third parties to the extent necessary to fulfill an order, in particular to payment organizations, transport and courier services, if there are legally established grounds for such transfer.

14. Responsibilities of the parties

14.1. The parties shall be liable for failure to fulfill or improper fulfillment of obligations in accordance with the legislation of the Russian Federation.

14.2. No provision of this offer may be interpreted as limiting the consumer’s rights granted to him by the legislation of the Russian Federation.

14.3. The Seller shall not be liable for the failure to fulfill an order caused by the Buyer providing an incorrect address, telephone number, or other false information, except in cases where the Seller's liability is established by law.

15. Force majeure

15.1. The parties shall be released from liability for the full or partial failure to fulfill obligations if it resulted from force majeure circumstances that arose after the conclusion of the contract, to the extent that such release is permitted by the legislation of the Russian Federation.

16. Claims and dispute resolution

16.1. The Buyer has the right to send a request or claim to the Seller through the contact information provided on the website. FILARETE.shop.

16.2. When submitting a claim, it is recommended to include the order number, the Buyer's full name, contact information, a description of the claim, and, if necessary, attach photographs of the product and documents related to the purchase.

16.3. The Seller shall consider the requests and demands of Buyers within the timeframes and in the manner prescribed by the legislation of the Russian Federation.

16.4. Disputes are resolved through negotiations, and if agreement cannot be reached, in accordance with the procedure established by the legislation of the Russian Federation. The consumer's right to appeal to the court in accordance with the rules of jurisdiction established by law is not limited.

17. Final Provisions

17.1. The relations between the Seller and the Buyer are governed by the legislation of the Russian Federation.

17.2. If any provision of this offer is found invalid, this shall not affect the validity of the remaining provisions.

17.3. In the part not regulated by this offer, the parties shall be guided by the current legislation of the Russian Federation.